To make the most out of your virtual classroom experience, we recommend the following:
- Download and use the Zoom Meetings App for the best performance and features.
- If joining from a browser, ensure you're using the latest version of Google Chrome or Microsoft Edge. Also, check that your browser is up to date.
- Use a working microphone and webcam to fully participate in the class.
- Keep your mobile phone charged if using a mobile browser to avoid draining the battery quickly. Alternatively, you can turn off your video (as the webcam is optional). However, joining via mobile phone is not recommended due to the small screen size, which can make it difficult to follow the teacher's shared content.
- Check your sound drivers if you experience any audio issues.
- Try using a different device or browser if you're facing difficulties.
While smartphones, tablets, or a 4G connection can be used, we recommend using a computer or laptop with a stable internet connection. This guarantees better speed and stability for your online classes.
Quick Troubleshooting Steps During Class
If you're facing issues during a class, follow these steps:
- Rejoin the class: Leave the call and re-enter to see if the issue resolves itself.
- Close unnecessary applications: Ensure no other applications are consuming system resources.
- Restart your device: This can often resolve minor issues.
- Contact our support team: If the issue persists, reach out to our support team for further assistance.
By following these guidelines, you can ensure a more stable and enjoyable learning experience.